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Aggression in the workplace : preventing and managing high-risk behavior : a crisis management approach to threats of violence and aggressive behavior in the workplace

Call no.:
363.32 MCEa
Author:
Length:
xvi, 234 p. ; 24 cm.
Publisher:
Bloomington, Ind.: AuthorHouse
Year:
2004
ISBN-ISSN:
1418461954
Type:
Books
Subject:
Copies:
1
Abstract:
This book covers the broad range of aggression control strategies that an organization can utilize, from the fundamental building blocks of a primary prevention program to specific techniques that the manager can use to defuse and stabilize situations that are already threatening to explode. In between, the author presents a step-by-step description of the assessment and intervention process that should occur when and if an organization is faced with a potentially dangerous set of circumstances. Specific high-risk situations, such as employee termination, are discussed in detail. The author focuses on an approach that not only addresses the organization's immediate needs, but which also strives for a resolution and management plan that addresses long-term safety concerns.
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363.32 MCEa
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