Encountering aggressive behaviour in the workplace results in increased stress levels, higher incidences of absenteeism, lowered productivity, damaged morale and a poor company image. In this video a presenter takes you through 3 different dramatised scenarios featuring aggressive behaviour.
The first 2 scenarios feature aggressive behaviour from the public - a customer and a patient. The final scenario shows aggressive behaviour between co-workers. Each scenario initially shows the harassed worker reacting badly to the situation, not staying calm and in control.
Interactive pause breaks encourage group discussions about the ways viewers could handle the situation in a more effective and competent manner. The video discusses "rules" and strategies, such as the "LASSIE" system for dealing with aggressive behaviour. Both scenarios are then resolved with the harassed workers effectively employing the new strategies that have been discussed. 15 minutes.