Books    DVDs    Online    Standards

Dealing with aggressive behaviour [DVD]

Call no.:
DVD 658.812 CHAa pt.1-2
Author:
Series Title:
Length:
1 videodisc (DVD) (5 min.) + CD-ROM
Publisher:
Boronia, Vic. : Channel 1 Creative Media
Year:
2011
Type:
DVD
Subject:
Copies:
1
Abstract:
In any customer service role, it is inevitable that there are going to be times when aggressive behaviour will be encountered. In a workplace this can increase stress, lower productivity, damage morale and do great harm to a company's image.

With the aid of a scenario, this training DVD examines the "LASSIE" system, and provides viewers with six simple and practical steps for defusing anger and aggression.

Includes trainer's support notes on CD-ROM. 5 minutes.
Show More
Item availability
{ 1 } items found
Result Links Year Volume Part Status Loan Category Call No Due Date
On Shelf
7 day loan
DVD 658.812 CHAa pt.1-2
Shelf image