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Defusing angry people : practical tools for handling bullying, threats, and violence

Call no.:
152.47 FAUd
Author:
Length:
212 p. ; 22 cm.
Publisher:
Far Hills, N.J. : New Horizon Press
Year:
2011
ISBN-ISSN:
9780882823492
Type:
Books
Subject:
Copies:
1
Abstract:
We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives. The author presents proven strategies and practical techniques to defuse angry and potentially violent people. This book teaches readers the ways to manage combustible situations such as calming a verbally abusive person, not being intimidated by a bully, handling a serious threat and protecting one's self from volatile encounters.
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152.47 FAUd
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