Developed to help Persons Conducting a Business or Undertaking and workers in identifying work-related violence hazards and finding ways to eliminate or minimise these risks. It will also assist in the development of work systems for the prevention of violent incidents and in response to them should they occur in the workplace.
The guide covers two types of work-related violence:
External violence - usually associated with robbery or other crimes with the perpetrator someone from outside the workplace. It can happen in any industry but often occurs in the retail, hospitality, security, cash-handling, finance and banking industries.
Service related violence - arises when providing services to clients, customers, patients or prisoners. It generally occurs in the hospitality, retail, health, aged care, disability, youth services, education and enforcement industries.