The new Cutting Edge interns, Dion and Tatiana have not got off to their best start. Dion is very casual about arrival times and what he’s wearing to work, while Tatiana is negative and blasé. Carol and Steve explain the importance of dressing appropriately for work, and the necessity of a firm handshake and good eye contact. Serena sets Dion straight on the importance of details (such as knowing her correct title and name) and listening politely when others speak. Each program is accompanied by workbook PDF and PowerPoint slides. 11 minutes.