Books    DVDs    Online    Standards
LinkedIn
YouTube
RSS

Communicate effectively [DVD]

Call no.:
DVD 658.45 SEVc
Author:
Series Title:
Pagination:
1 videodisc (DVD) (13 min.)
Publisher:
Melbourne, Vic. : Seven Dimensions
Year:
2014
ISBN-ISSN:
9781921909382
Type:
DVD
Subject:
Copies:
1
Abstract:
Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings. Each program is accompanied by workbook PDF and PowerPoint slides. 13 minutes.
Show More
Item availability
{ 1 } items found
Result Links Year Volume Part Status Loan Category Call No Due Date
On Shelf
7 day loan
DVD 658.45 SEVc
Shelf image