Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language – good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings. Each program is accompanied by workbook PDF and PowerPoint slides. 13 minutes.