The Cutting Edge team can be messy and unorganised, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey’s Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially when one is new to the job. The best way to get organised is to determine priorities. Sherry explains how to break things down in order of what needs doing first, second and later. When it comes to planning, Marcus shows how without a plan for the emergency drill, nothing goes right, and Serena ends up injured at the bottom of the stairs. One person’s lack of organisation creates a ripple effect on the team. The interns learn about the importance of being on time and keeping promises, and how to best manage pressure and multi-task effectively. Each program is accompanied by workbook PDF and PowerPoint slides. 12 minutes.