Dion considers he is a hot new prospect for the company but Michael tells him he’s arrogant, snarky and a know-it-all. Sam, Serena and Steve help the interns to recognise their strengths and to surprise people with their research and knowledge and show how it can be of benefit to the company. Sometimes people have skills that can be built into strengths. Tatiana concedes she is argumentative; Steve explains that seeing the other side of things is a strength when it comes to understanding a client’s perspective. It is also an asset in negotiation and customer skills. The interns both acknowledge they have learned more about themselves and their attitudes to work – and self-awareness is critical for improvement. Michael is touched by Dion’s genuine passion for his work and ends up telling Dion none of the staff liked him when he first arrived. Each program is accompanied by workbook PDF and PowerPoint slides. 11 minutes.