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Developing a fanatical customer focus streaming video [online]

Call no.:
Internet only - streaming service
Author:
Pagination:
35 min.
Publisher:
Camberwell, Vic.: Vocam Worldwide Publishing
Subject:
Abstract:
Access requires a library membership, including an email address.
Customer focus is developing a strong and enduring customer relationship across the whole organisation.  This video covers the follow topics:
  • Producing quality products
  • Customer driven reputation
  • Customer service in job descriptions
  • Repeat customers
  • Dealing with customer dissatisfaction
  • Analysing the customer experience
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