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Handling aggressive behaviour in public elearning [online]
Internet only - streaming service
Vocam Worldwide Publishing
Camberwell, Vic.: Vocam Worldwide Publishing
Access requires a library membership, including an email address.
When a conflict escalates, you run the risk of disruption and violence that can have grave ramifications. This video demonstrates how to avoid such mistakes, and is suitable for personnel at all levels who might encounter aggressive behaviour in public. The following topics are covered:
Aggressive behaviour types
Aggressive behaviour causes
Risks and repercussions
Aggressive behaviour precautions
De-escalating aggressive behaviour
Defending against aggressive behaviour
Includes quiz questions.
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unless a more restrictive licence applies.