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Handling aggressive behaviour in public elearning [online]

Call no.:
Internet only - streaming service
Author:
Pagination:
29 min.
Publisher:
Camberwell, Vic.: Vocam Worldwide Publishing
Subject:
Abstract:
Access requires a library membership, including an email address.
When a conflict escalates, you run the risk of disruption and violence that can have grave ramifications. This video demonstrates how to avoid such mistakes, and is suitable for personnel at all levels who might encounter aggressive behaviour in public. The following topics are covered:
  • Aggressive behaviour types
  • Aggressive behaviour causes
  • Risks and repercussions
  • Aggressive behaviour precautions
  • De-escalating aggressive behaviour
  • Defending against aggressive behaviour
Includes quiz questions.
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