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Good practice guide to challenging behaviour [online]

Call no.:
Internet only - free access
Author:
Length:
58 p.
Publisher:
Melbourne, Vic. : Victorian Ombudsman
Year:
2018
Type:
Electronic resource
Subject:
Abstract:
This guide provides practical advice about how to deal with challenging behaviour. It includes tips for dealing with common situations and examples of what does and does not work, based on actual cases. It recommends using the following four stages:
  • Prevent - where possible
  • Respond - to challenging behaviour
  • Manage - behaviour that is or becomes unreasonable
  • Limit - access as a last resort
It also provides advice about looking after yourself and your staff if you are a manager or a leader.
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