A practical guide to developing an effective, efficient coaching culture in your organisation. It demonstrates how to empower your workforce to achieve higher performance and greater business results. It offers an overview of coaching practice and aligns it with organisational and HR strategy and objectives. Using a combination of practical tools, assessments, scenarios and case studies it will build your fundamental knowledge and equip you to take action by planning, pitching, and building a scheme. It also offers a complete framework for evaluating benefits and measuring return on investment.