A distinguished international team, composed of both academics and practitioners, identifies and addresses the key issues. It reviews the earlier literature on workplace violence, identifying and assessing key trends and patterns of violence at work, and reapplying traditional theories of victimisation and approaches to prevention, security and safety. Particular attention is paid to case studies which reflect innovative practice in prevention strategies, and in assessing informal frameworks which have been developed in response to this.
Aims to provide a foundation on which to base ways of better explaining, predicting, understanding and preventing workplace violence.
· Defining violence at work
· Occupational violence in industrialised countries: types, incidence patterns, and 'at risk' groups of workers
· Causal factors of violence in the workplace: a human resource professional's perspective
· Developing a framework for understanding patterns of abuse and violence against businesses
· The process of employee violence: the building of a workplace explosion
· Workplace violence in the United States: are there gender differences?
· Prevention of violence affecting workers: a systems perspective
· Standards for violence management training
· Why workplace bullying and violence are different: protecting employees from both
· Dealing with violence in the workplace: the experience of Canadian unions
· The Assaulted Staff Action Program: ASAP: ten-year analysis of empirical findings
· Violence at work: supporting the employee
· Concluding thoughts