The guide has tools and recommendations for: controlling entry into venues or events; monitoring and communicating on crowd and individual behaviour; dealing with potentially aggressive, abusive or violent behaviour; physically managing aggressive, abusive or violent behaviour; administering and coordinating ‘first response’ first aid or critical care; or coordinating emergency evacuation of a venue or event. It includes a crowd control safety and security risk assessment, crowd control agency placement induction checklist, host employer placement induction checklist, and incident notification form.