Developed to assist managers and other workers in the aged-care industry to better understand the process of work-related grief and how it can best be managed. Aims to assist managers and staff in understanding that grief is a normal response to loss including death and dying; help workers recognise grief reactions in themselves and their co-workers; prepare workers to offer effective support in grief situations; provide ideas that will help create a supportive work environment; promote an understanding of the importance of grief education to help people cope, reduce confusion and isolation, help reduce long-term emotional withdrawal, and help people know what is 'normal'; and facilitate the development of policies and practices that enable recognition of grief and appropriate intervention when necessary.