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Securing Centrelink safety [online] : CPSU report into Centrelink workplace aggression

Call no.:
Internet only - free access
Author:
Publisher:
Haymarket, N.S.W.: CPSU
Year:
2008
Type:
Electronic resource
Subject:
Abstract:
This report is based on two surveys conducted by the Community and Public Sector Union (CPSU) of members who work in Centrelink (CSCs). The surveys sought information from members on the incidence and type of customer aggression that they had experienced or witnessed at work, during home visits, while travelling to and from work and outside work.
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