Alternative or Additional Dispute Resolution (ADR) processes are used to resolve conflict, support agreement, and plan future actions. In this edition the author draws upon two decades of work in theory development, practice, training, research and assessment to provide a hands on resource for practitioners, students and all those involved in ADR processes and systems.

All key dispute resolution and management processes are explored in this book, as well as specific negotiation, complaints handling, option generation and problem solving strategies. Pre-litigation ADR schemes, external dispute resolution schemes and changes in the community and related schemes, as well as processes that are more closely related to the litigation system, are tracked, explored and analysed.