Details strategies to prevent violence in the workplace, including building security, management responsibility, identifying at-risk occupations, examines symptoms of violent-prone behaviour, and contributing factors such as harassment and mental health issues. Includes a special message for student and young workers. Covers four categories of violence; directed at staff by clients or customers, from someone outside the organisation with criminal intent, against staff or management by present employee, against staff by an outsider who had personal relationship with a staff member. Includes some confronting images. 14 minutes.