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Crucial conversations : tools for talking when stakes are high

Call no.:
658.45 PATc
Edition:
2nd ed.
Author:
Length:
xviii, 244 p. ; 23 cm.
Publisher:
New York, N.Y.: McGraw-Hill
Year:
2012
ISBN-ISSN:
9780071771320
Type:
Books
Subject:
Copies:
1
Abstract:
Offers techniques for communicating effectively in difficult and important situations to achieve positive results. 

Content includes: What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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Item availability
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Result Links Year Volume Part Status Loan Category Call No Due Date
On Loan
On Permanent Loan
658.45 PATc
01/04/2023
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