Mediation in the workplace is growing in popularity as a dispute resolution option for organisations. The management of conflict at work is not easy and this is partly due to there being few practical tools to help. This book aims to provide these tools. Key topics covered include: The business case for mediation in the workplace; Setting up an in-house mediation scheme; Making mediation work; Mediation advocacy and representatives in mediation; Mediator skills; The future of workplace mediation; and Mediation documentation.