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Handling the irate caller [DVD]

Call no.:
DVD 658.312 CHAh pt. 1-2
Author:
Series Title:
Length:
5 min. + trainers notes
Publisher:
Boronia, Vic.: Channel 1 Creative Media
Year:
2017
Type:
DVD
Subject:
Copies:
1
Abstract:
Dealing with customers over the telephone can sometimes prove difficult whe their emotions are running high. This DVD outlines the following steps:
  • Taking the call
  • Calming them down
  • Taking all the information
  • Following through
  • Fixing the problem
  • Turning that ranting, raving, irrational person, into another happy customer.
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Item availability
{ 1 } items found
Result Links Year Volume Part Status Loan Category Call No Due Date
On Shelf
14 day loan
658.312 CHAh pt. 1-2
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