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Code of practice [online] : occupational safety and health in call centres

Call no.:
Internet only - free access
Author:
Length:
55 p.
Publisher:
Perth, W.A.: Commission for Occupational Safety and Health
Year:
2005
ISBN-ISSN:
1920836101
Type:
Electronic resource
Subject:
Abstract:
The aim of this code of practice is to help employers and employees address occupational safety and health issues related to call centre work. It recommends ways in which safety and health hazards commonly associated with call centre work can be addressed. Includes: Workspace; Electrical installations; Air quality; Access and egress; Lighting; General facilities; Muscle and soft tissue injuries; Workstation design and setup; Work organisation; Work-related stress; Threatening behaviours; Fatigue; Acoustic incidents; Noise control; Headset hygiene; and Emergency procedures.
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