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Identifying and responding to warnings [online] : the case of Australia’s air traffic control organisation

Call no.:
Internet only - free access
Author:
Series Title:
Length:
25 p. ; 30 cm.
Publisher:
Canberra, A.C.T.: Australian National University
Year:
2007
Type:
Electronic resource
Subject:
Abstract:
One of the most distinctive things about high reliability organisations (HROs) is that they are alert to warnings of danger, that they have highly developed systems for picking up these warning signs and, of course, that they react effectively to these warnings. This paper will examine how one organisation that aspires to HRO status puts this into practice. That organisation is Airservices Australia, Australia’s air navigation service provider. The focus of is the reporting system or systems that Airservices operates.
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