Part 1 - Manual. Part 2 - CD-ROM. Contains policies and procedures relevant to the Cleaning and Property Services Industry. Includes : Accidents and incidents in the workplace; Claims management; Contaminated and waste water; Cultural diversity in the workplace; Drugs and alcohol; Emergencies and incidents in the workplace; First Aid in the workplace; Footwear; Hazardous substances; Hygiene at work; Infection control; Infectious waste; Ladders and access to heights; Lighting at work; Managing hazards at work (SAFER); Manual handling; Occupational violence; Personal protective equipment; Rehabilitation; Remote and isolated work; Resolution of health and safety issues; Sharps; Smoke free workplace; Uncontrolled workplace; and Workplace electrical safety. Also includes a section on safe working practices in relation to applying polish and buffing floors, carpet cleaning, cleaining bodily fluid spills, cleaning windows, dusting, emptying bins, mopping, stripping floors, sweeping and vacuuming. Commonly referred to as the 'Cleansafe Manual'.