Shows how leading companies have applied TQM (total quality management) in safety since the mid 1980s. In four parts: part 1 provides an overview of the behavioural theory at the foundation of this approach; part 2 introduces key procedures and instruments such as theinventory of critical safety-related behaviours, peer-to-peer observation and feedback, and statistical analysis of behavioural data; presents issues in behavioural management including ergonomics, employee selection and incident investigation; profiles case histories at companies such as Monsanto, Chevron, PPG Industries.