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Exploratory study to identify workload factors that have an impact on health and safety [online] : a case study in the service sector

Call no.:
Internet only - free access
Author:
Length:
ix, 55 p.
Publisher:
Montreal, Quebec: IRSST Publications
Year:
2011
ISBN-ISSN:
9782896315611
Type:
Electronic resource
Subject:
Abstract:
The purpose of this study was to further our understanding of workload by examining work activity within a dynamic context involving individuals, their occupational activities and their organizational environment. The research was carried out in an insurance company, involving the customer service representatives.
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