This report provides information about the safety and quality of health care for the general public. It is structured around three important questions that members of the public ask about their health care:
• Will my care be safe?
• Will I get the right care?
• Will I be a partner in my care?
The report also includes three case studies that provide an analysis of safety and quality in three areas. The case studies illustrate the type of work that is needed to properly understand issues about safety and quality in health care, and to develop solutions to address them.