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Service with a smile meets customer with a snarl : implications for workers wellbeing.

by Marchiondo, Lisa A.; Cortina, Lilia M.; Shannon, Harry S.; Haines, Ted; Geldart, Sybil; Griffith, Lauren;
Call no: 331.133 PALb
Find this in Bullies in the workplace : seeing and stopping adults who abuse their co-workers and employees: Chapter 7
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